When Socket Doctors came to my home to review my project and provide a quote they were punctual, knowledgable, thourough and courteous. When they returned to do the work they were punctual, courteous and determined - despite running into a few unforseen challenges. They did leave me with a little cleanup work to do and their finish work around one of the projects was a little sloppy. However, the bigger surprise came the evening after they left when the photo flood lights they installed didnt work as they should. When I reached out to them the next day to let them know something was wrong they were extremely defensive and seemingly offended. I was told that they had a busy schedule and would "fit in" a return trip to my home when they could during the upcoming week. Having already paid them thousands of dollars I explained that my job shouldnt be considered 'closed' until everything I paid for worked properly. After a series of email exchanges (in which they continually insisted they had installed everything correctly) I sent them video footage of the malfunctioning floodlights. After viewing the video the tone of their communication immediately changed and they returned to my home to remedy the issues. Im not sure why they reacted with such hostility?! Such a shame, as I was very excited about having found a reliable electrician. In fact, I was already planning on using them for a big job at my business - but their customer service regarding the work at my home left much to be desired. Customer service is always great when things go right... but I think the real character of a company is based on how they react when things go wrong. And Socket Doctors did not pass the test.Lilburn, GA
Socket Doctors LLC is privately owned and operated. We are fully licensed, bonded and insured with full proof of insurance available.
We provide a Full 2 Year Standard Warranty that covers all material and labor with 100% Satisfaction Guarantee; ensuring a sound investment into your homes electrical system.
All of our Technicians are fully licensed Master Electricians ensuring nothing but the most skilled, trained, and knowledgeable electricians working in your home.
We take pride in our Technicians cleanliness and professionalism, making you feel comfortable with us around your family and loved ones.
Located in Buford, we proudly serve the surrounding cities including Suwanee, Dacula and Metro area. We are a family operated business that offers our customers a family friendly atmosphere with nothing but the best service, craftsmanship, and cleanliness.
We are "The Electricians You Call, When You Want Quality Above All”